Course Outline:

Responding to Patient Demand for Access

Course Outline:

Responding to Patient Demand for Access

Course Title

Responding to Patient Demand for Access

Course Duration

Half Day Course

Introduction

  • Explores the background to patient demand, with findings from relevant surveys and consideration of the future trends
  • Allows you to compare your own experience with that of other practices
  • Methodically explores the main issues that practices have in responding to demand, with presentations, facilitated discussions and targeted exercises
  • Uses a skills framework for improving telephone conversations with patients
  • Moves quickly
  • Focuses on practical solutions – small and large

Background

Patient demand is rising everywhere and amongst patient groups from all backgrounds. The complexity of our work is rising too, with outsourcing from secondary care to general practice and increasingly diverse practice populations to serve. GP numbers are NOT rising. What is to be done?