Course Outline:

Increase Your Consultation Effectiveness

Course Outline:

Increase Your Consultation Effectiveness

Course Title

Increase Your Consultation Effectiveness

Course Duration

Half Day Course

Introduction

  • Explores the key evidence – using presentation and facilitated group discussion (group size 3-24 participants)
  • Uses a skills framework for improving consultations
  • Engages learners in practical exercises to improve their skills
  • Allows doctors (of all grades) and nurses to work together
  • Moves quickly
  • Practices the identification and labelling of specific skills
  • Rehearses the “best buy” skills that increase effectiveness and reduce medico-legal and clinical risk

Course Description

There is an increasing research base to show us which behaviours promote the effective use of time when clinicians interact with patients. Research has also revealed particular behaviours which lower (and raise!) medico-legal and clinical risk.
Happily, there is very significant overlap – good structure leads to more efficient use of time, better clinical outcomes AND lower risk.
We also know that effective learner change in communication skills has only been demonstrated by training that takes a skills based approach – incorporating practice, observation, feedback and further rehearsal.
We introduce some interesting research and ideas on the subject of why clinicians get sued (and complained about) – processing it with facilitated group discussion.
A series of exercises allows the participants to examine some of the important messages, moving to rehearsal of the specific skill areas that will most repay development (openings; explanations).
There is a balance of brief presentation, focused discussion, group work and skills rehearsal – supported by a referenced workbook and moving briskly to retain learner engagement.
Participants will leave with their risk profile reduced, their practical skills for consulting with patients enhanced and with an action plan for their further development.
Course Title

Increase Your Consultation Effectiveness

Course Duration

One Day Course

Introduction

  • Explores the key evidence – using presentation and facilitated group discussion (group size 3-24 participants)
  • Uses a skills framework for improving consultations
  • Engages learners in practical exercises to improve their skills
  • Is aimed at doctors (all grades and specialties), nurses and allied clinicians; it works particularly well with mixed audiences
  • Moves quickly
  • Practices the identification and labelling of specific skills
  • Rehearses the “best buy” skills that increase effectiveness and reduce medico-legal and clinical risk

Course Description

There is an increasing research base to show us which behaviours promote the effective use of time when clinicians (doctors, nurses etc.) interact with patients. Interestingly, there is also some evidence about which behaviours lower medico-legal and clinical risk. Happily, there is very significant overlap between them.

We also know that effective learner change in communication skills has only been demonstrated by training that takes a skills based approach – incorporating practice, observation, feedback and further rehearsal. We use this approach.

Our seminar introduces some of the most significant research evidence and allows the group to process it with facilitated discussion. Group exercises allow the participants to examine some of the important messages. The overarching theme is for clinicians to make their verbal behaviour very clear – for exam candidates, this helps your examiners to give you credit.

We explore the essential elements of the Calgary Cambridge framework for skills development, then practice identifying and labelling skills from pre-recorded consultations.

Finally we consider and rehearse the specific skill areas that will most repay development (“openings”, “getting the full story” and “explanations”). A practical seminar – you will leave with enhanced skills for conversations with your patients.

There is a balance of brief presentation, focused discussion, group work and skills rehearsal – supported by a referenced workbook and moving briskly to keep you interested.