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Our Survival Guide to Telephone/Remote Consultation and Triage

Our Survival Guide to Telephone/Remote Consultation and Triage



Remote Consultation and Triage


Telephone Consultations in Primary Care: A Practical Guide

The book by Tony Males is the only scholarly treatment in the world literature. It’s current and British

Males T.
London: RCGP: 2007.#
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Telephone Medicine: Triage and Training for Primary Care

The book by Harvey Katz is the only book of red flags that is comprehensive enough to serve and yet concise enough to be useable in UK primary care.

Katz H.
Philadelphia: F. A. Davis
Company: 2nd Ed. 2001.
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Telephone Triage and Consultation: Are we really listening?

The book by Sally Anne Pygall is deliberately conversational in style and addresses the preparation, underlying principles and stages in telephone consultations and triage from beginning to end, including when to conclude safely.

Pygall SA.
RCGP learning 2017.
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We work hard to update our seminars regularly – the information and skills explored represents best current understanding of the topics. We expect that participants, as responsible professionals, will exercise individual judgement in the application of any insights and protocols in their own work with patients. We accept no clinical liability in this respect.


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